FAQ

What is Hey Lady!? How does it work?

Hey Lady! is a social learning platform that helps women who are learning English to meet, make friends and practise speaking together.
Everything we do begins with the connection between two people. Our online platform and the events we host are designed to encourage our members to meet and get to know each other so they have English-speaking friends to practise with!
Our system for learning is 'member-led' and 'teacher supported'. We believe that with the right connections, conversation tools and a safe, supportive space to practise in, you can progress at your own pace and achieve your English goals!

How It Works
Hey Lady! helps you stay motivated, feel inspired and enjoy your English journey!
When you join Hey Lady! you will answer some simple questions about your interests and the times you're available to practise English. Each time you log in we'll show you the events that align with your availability and interests. All you need to do is click "I will attend" on the events that interest you, show up at the listed time and get talking! It's really that simple!

Each event happens online via video and will be hosted either by one of our coaches, our community success team or other community members. They will help you to participate in the conversation whether you’re feeling shy and need help taking the first steps, or are ready and looking for a challenge.

Most of our events are organised around the conversation "theme" that we're exploring that month. It might be Travel, Family & Relationships, Personal Development or something else. You can prepare for your conversation by checking out the "Conversation Packs'' that our coaches create for each theme. These include videos and workbooks that include new vocabulary, practical expressions and grammar related to those topics so you will know what to talk about on the call.

By joining the community and attending events regularly, you will be developing your skills and improving your English fluency naturally. You'll soon discover just how kind, welcoming and supportive our community members are and learn to have fun in each conversation.

Who can join?

Hey Lady! is a community for women (or anyone who identifies as a woman). 
Firstly, you must be an adult (over 18 years of age) to join and our diverse community welcomes women of all (adult) ages, social status, religion or culture. Expect to meet a diverse range of women inside Hey Lady! You need to come willing and open to meet people who may have had vastly different life experiences to you.

Secondly, you must be at an intermediate to advanced level of English. Everything that we do inside our community is done in English, and the Hey Lady! experience has been designed around communication skills and speaking confidence. Unsure about your English level? Complete this simple online test to find out!

Lastly, you need to be ready to practise speaking in a group environment where we have our videos turned on and be ready to encourage and support other women who are working to become confident English speakers too! 

Why is it only for women? Why can't men join?

Hey Lady! offers a safe and supportive space to practise English for anyone identifying as a woman.

Watch this short video where Emma explains why we created Hey Lady! for women!
 
Speaking in a second language is challenging - for anyone. There can be all sorts of negative emotions at play: fear, anxiety, doubt, frustration, intimidation, awkwardness, discomfort to name just a few. In our experience, this is especially so for women.
At Hey Lady! we do our best to create a space that reduces this as much as possible so that our members are not only able to participate, but thrive as they interact with others in their non-native language.

We've chosen to create a women-only community for four main reasons:

1. Women thrive together: Women tend to be natural 'cheerleaders' for their families, loved ones and, for each other. This tendency means that working through challenges and overcoming negative self-belief is best done with the love and support of friends - our very own circle of cheerleaders! It's easier to stay motivated during tough times and genuinely enjoy the experience of learning English and experiencing life, together.

2. We can connect on a deeper level: By exploring topics that focus on womens' issues and interests, we can have deeper, more meaningful conversations about things that really matter to us.

3. Cultural and social beliefs/norms can make it difficult for women to participate equally in mixed-gender classrooms. For some women, being in the presence of men can feel a little (or quite) intimidating. It may make it difficult to speak up or speak openly, disagree or contradict; all essential skills to building confidence as an English speaker.

4. Study with less distraction: Despite the incredible opportunity that online learning provides, it also disproportionately exposes women to bullying and humiliation, which can ultimately silence them or inhibit their ability to participate. Hey Lady! creates a space to learn English skills and communicate confidently, in a positive, inspiring environment.
We would love to continue this discussion if you are interested. If you have any questions or comments, please don’t hesitate to contact us.

Knowing the above to be true, it's no surprise that many of the ladies in our community have been introduced to us by a kind and supportive man in their lives - a loving husband, kind father or sweet son - who want to see them succeed. Love and respect to you, from all of us x

What's the difference between Hey Lady! and the Ladies' Project?

If you’re already familiar with The Ladies' Project (TLP), you may be wondering how it is related to Hey Lady! 

In fact, they are virtually exactly the same. Both TLP and Hey Lady! were founded by Emma, who you may know from the mmmEnglish YouTube channel. Like TLP, Hey Lady! is an online platform that connects women who need to practise speaking English. We like to think of Hey Lady! as the evolution of The Ladies' Project, it’s our brand new online platform specifically crafted for our community with all the features how we want them.

With new and improved features, Hey Lady! makes it even easier to meet, make friends and practise speaking English together.

Are there native English speakers in Hey Lady!?

This is a fantastic question! Many English learners are convinced that the only way to become fluent is to practise with native English speakers. This simply isn't true.

At Hey Lady! we offer a unique and proven approach to helping you become fluent. We provide structured learning materials so you have all the 'tools' you need for interesting conversations then offer unlimited opportunities to practise having those conversations with other people!

Our English language coaches are native English speakers. They create our lesson content, host group conversations and run extra training workshops. Like the whole Hey Lady! team they're also part of our community! So you're likely to find them attending the member-hosted events that interest them and joining in your conversations there.

Our community members are non-native English speakers but they range in proficiency from intermediate all the way to fluent. You can be sure that a diverse community like ours makes for a very realistic experience of English. When you consider that more than 75% of the people who speak English in the world today are not native speakers, being able to understand and communicate with people who have different accents, cultural expressions and mannerisms is a definite advantage.

How long will it take to improve my English? Will it help me become fluent?

Hey Lady! has been designed to help women build confidence and improve English fluency as naturally as possible.

We strive to ensure that the time you spend engaging with our community is effective, so you are maximising your progress, even when you don't have a lot of time.

How long it takes and how quickly you improve depends on a few different factors:
- your current level of English- your experience speaking in English
- the languages you already speak- how actively you study English
- how regularly you practise
- your English goals (being 'fluent' can mean different things to different people!)

There's a lot of research that suggests that an intermediate English learner needs approximately 500 hours of conversation practice to achieve fluency. At Hey Lady! we provide a range of tools and opportunities to practise, along with a community of motivated, inspiring women to cheer you on!

How much does it cost?

Hey Lady! is the affordable way to get the regular practice and support you need to speak English fluently and confidently with anyone.

New Hey Lady! members join through our 3-month Foundations Package which is $147. This package includes 3 months access to our online platform and will change the way you engage with English forever! You will be invited to join weekly community events that allow you to easily connect and meet women to practise with plus experience group sessions with our English language coaches.

We are committed to helping you reach your long-term English fluency goals, so after you complete the Foundations Package, your membership fees will actually reduce to only $29 per month (around $6.70/week) ongoing. You'll also unlock extra content and features on our platform that inspire and empower you to keep improving, such as creating and hosting your own online events.

How can I pay?

We accept credit card payments through our secure online payment system (Stripe). Please note that all payments are calculated in US Dollars and will convert to your local currency at the time of each transaction.

You can sign up directly today with our Foundations Package.

What does it include?

When you first join through our 3-month Foundations Package your membership includes:
- Access to our online platform and global network of English speaking women. 
- Introductions to other members at our community events
- Structured lesson content that explores 6 different conversation topics over 12 weeks.
- Unlimited speaking practise opportunities; one-to one or in small groups via built-in video chat
- Creating and scheduling your own one-to-one calls with other members
- Live events with our expert English language coaches such as guided conversations, grammar lessons and 'office hours' to ask your questions.
- Live events hosted by other Hey Lady! community members
- Live community events with our Community Success Team


Once you've completed the Foundations Package your journey continues as a Hey Lady! Community Member. We want to keep things interesting and empower you to take control of your learning journey! The longer you're an active member of our community, the more new content and extra features we 'unlock' for you over time (exciting, right?) Just a few of these include:
- Advanced conversation training with our coaches
- 'Deep dive' functional language activities
- Creative writing workshops
- Creating and hosting your own group conversations with other members
- Group messaging and the chance to create and join 'study groups'
- Additional conversation themes with new and engaging topics

How long does it take to complete?

As Hey Lady! is not a course, there is no start or end date. You can join and stay for three months or stay for three years! (In fact, many ladies in our community have stayed for years, continually improving their speaking skills and making new friends around the world!) 

By staying active, building consistent speaking habits, and creating a strong network of English-speaking friends, you will transform your English conversations before you even realise it. Most of our active members notice positive changes in three months and reach a level of fluency or personal transformation at around 12 months. 

How much time do I need to spend practising each week?

Hey Lady! allows you to study and practise as much as you can, it's a flexible learning experience. If you have 2 hours per week, we'll help you make the most of it. If you have 8 hours per week, we'll help you develop skills quickly. We have recommended study/training schedules for members with limited or extensive time, tailored to different learning goals. 

As an example, Faridah, who has a busy work schedule. Her priority is to spend two hours per week speaking with her speaking partners or study group. If she has extra time, she downloads the workbooks to study and review new vocabulary. When Faridah is on holiday (and away from her regular routine), she sets herself a challenge to join one conversation everyday so she can join more events and meet other ladies.

When are the events and live lessons?

Around the clock! We are a global community (and a global team!) so we host events and live lessons across all time zones. Most of the conversation events and lessons run for one hour and you can save a seat at as many as you're able to attend.

Live lessons with our coaches are often supported by recorded lessons and workbooks, so you can continue learning at a time that suits you. Joining our coaches at their live events is the perfect opportunity to ask questions about the lessons and get some extra practice in!

Can I get personal help or feedback on my speaking or pronunciation?

Yes of course! There are two ways this happens; through our coaches and through other members of our community - your friends!

Our language coaches are here to support and guide you on your English journey; our philosophy is not to "teach" as in a traditional classroom, but to empower you to take your journey into your own hands. So they provide lessons, tools and experiences designed to develop your language skills and English accuracy. In group conversations, they're on hand to offer clarification and support, and provide whole-of-group feedback at the end of each session.

However it's not only our coaches who are here to help, at Hey Lady! we thrive on helping each other!

In our community you'll be surrounded by non-native English speakers of all different levels, some of whom have academic English or are studying to teach English themselves. Your speaking partners will give you feedback, ask for clarification and, over time, help you to relax your accent and speak clearly.

Meeting and practising your speaking skills with non-native English speakers is a wonderful opportunity for you to identify errors and self correct - the ultimate tool that you can develop to empower yourself as an English learner.

Please note that if you are looking for a private tutor or personal language coach, Hey Lady! may not be the right place for you.

How do I find a speaking partner inside Hey Lady!?

There are many ways to find a speaking partner inside Hey Lady!

The easiest way is to join any of the 'group conversation' events happening each day in our community. These are wonderful places to get to know other members. You'll soon start to recognise familiar faces and build your network of friends around the world!

Browse through our event list to find a conversation that interests you and let the host know you would like to attend at the click of a button. Each event will be hosted either by someone from the Hey Lady! team or by other community members. When the event starts, they will help with the introductions and facilitate the conversation so everyone has the chance to meet and participate.

Another way to find a speaking partner is to reach out directly to other members through our instant messaging feature. All members are able to update their profile to let the community know if they are open to meeting new speaking partners. You are welcome to send a message to anyone on the platform and say hello! 

You can also create and host your own events, choosing a pre-defined topic from our monthly conversation theme or deciding your own topic. If you see or know of another member who might be interested to join, you can invite them to come along.
Remember, just like any friendship, your relationships in our community will grow stronger with time and attendance. Many of our members have made life-long friendships in this community.

What happens after I sign up?

Once you sign up you'll have access to our platform when we launch and you can finish setting up your profile and take a closer look around your new home!

The first live event that all our new members attend is one of our "New Member Meetups". These are lots of fun! Hosted by our friendly Community Success team, you'll have the chance to meet and be introduced to your newest English-speaking friends right away! We also use these meetups as a little security check to confirm everyone's identity (safety first!) before allowing new members to attend community events or contact other members; so make sure your webcam and microphone are connected and ready.

During the meetup we'll also introduce you to our current conversation topic and show you the basics of how to register for events and reach out to other members. With the New Member Meetup out of the way you'll be free to explore all our events and register to attend as many of them as you like!

Very soon discover the ‘magic’ of our community as you have the opportunity to meet and learn with women from different cultures, countries and careers.

Can I pause my membership?

Great question! As much as you want to commit to regular English practice, we understand how important it is to be flexible when you need it to be!

When you first join Hey Lady! you will be signing up for our Foundations Package which gives you access to our platform, community and group coaching events for 3 months. During this time it is not possible to pause your membership.

However once you've completed your first 3 months and continue on a monthly or annual membership plan you will be able to pause your membership for 2 weeks, up to two times per year.


If I'm not satisfied, can I get a refund?

We offer a 14 Day Money Back Guarantee - which means that if you feel that Hey Lady! is not right for you, you can cancel your membership within your first two weeks of signing up and we will refund 100% of your payment as soon as possible, no questions asked.


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