Terms of Use

This website (Site) is operated by mmmEnglish Pty Ltd T/AS Hey Lady! Community ABN 70 633 990 342 (we, our or us). It is available at: www.heylady.io and may be available through other subdomains, addresses or channels, including live and recorded classes, programs, community spaces, interviews and in-person events we organise (together, our Site).

Consent

By accessing and/or using our Site, you agree to these terms of use and our Privacy Policy Terms (available on our Site). Please read these Terms carefully and immediately cease using our Site if you do not agree to them.

Variations

We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.

Licence to use our Site

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Prohibited conduct

You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):

  1. anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
  2. using our Site to defame, harass, threaten, menace or offend any person;
  3. interfering with any user using our Site or disrupting any class, session, community space or event;
  4. tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy.
    or programming routines that may damage or interfere with our Site;
  5. using our Site to send unsolicited email messages; or
  6. facilitating or assisting a third party to do any of the above acts.

Community standards

Hey Lady! is a supportive space, and that includes how members treat our hosts, coaches and team. You must treat everyone with respect and courtesy, including when you disagree.

If you have a concern about a class, host, member or anything else, please raise it with us privately at hello@heylady.io rather than in classes or community spaces.

We decide how our community, classes and programs are run, including their formats, content, levels and hosts. We genuinely welcome feedback and read all of it, but feedback does not oblige us to make changes.

Speaking levels

Speaking levels (such as Beginner, Intermediate and Advanced) are an indicative guide to a member's speaking ability and confidence. They are not a measure of grammar, vocabulary or overall knowledge of English. Our levels are [self-assessed by members / assessed by us] and are our own; they are not aligned with any external classification or accreditation system (such as CEFR or IELTS). We do not guarantee the level, fluency, accent or ability of any other member in any class or session.

Exclusion of competitors

You are prohibited from using our Site, including the Content, in any way that competes with our business.

No commercial use

Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.

Information

The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.

Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

  1. copy or use, in whole or in part, any Content;
  2. reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
  3. breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

Content

Content you share

You may post, upload, submit, share or contribute content on or through our Site, including posts, comments, messages, images, audio and video, and your participation in recorded classes, interviews and events (User Content).

You keep ownership of your User Content. By sharing it, you grant us a worldwide, perpetual, irrevocable, non-exclusive, transferable, royalty-free licence to use, view, copy, store, edit, adapt, modify, transmit and stream your User Content (including any image, voice or likeness of you within it) for the purposes of operating, improving and providing our Site to members. Any use outside the Hey Lady! members' area is subject to "Our promise" below.

You consent to us editing, adapting or using your User Content without attributing it to you.

You agree that you are solely responsible for all User Content that you make available on or through our Site. You represent and warrant that:

  1. you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
  2. neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.

Content we create

We own all rights in the recordings, photos, videos and other materials we create, including recordings of live classes and sessions, interviews, and photos and videos taken at in-person events we organise.

Our promise

We will never share your User Content, or any recording, photo or video in which you can be identified, publicly (meaning outside the Hey Lady! members' area) without your explicit consent. You may withdraw your consent for future use at any time by emailing hello@heylady.io.

Third party sites

Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.

Discontinuance

We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

Breaches

If you breach these Terms, including our Community standards, we may do one or more of the following, depending on how serious or repeated the breach is:

  1. contact you to explain the issue and what we need you to change;
  2. give you a formal warning;
  3. restrict your access to particular classes, features or community spaces;
  4. suspend your membership for a period of time; or
  5. cancel your membership.

We will usually start with the first step, but we may act immediately if a breach is serious or puts the safety or wellbeing of other members or our team at risk.

If we cancel your membership because of a breach, we may, at our discretion, refund some or all of any unused portion of your prepaid subscription. In deciding this, we will consider the seriousness of the breach, whether it was repeated after a warning, and any other relevant circumstances.

Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
  2. access will be uninterrupted, error-free or free from viruses; or
  3. our Site will be secure.

You read, use and act on our Site and the Content at your own risk.

Limitation of liability

To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Indemnity

To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.

Termination

These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

Refund Policy

New Subscription Activations

Our refund policy for monthly, quarterly and yearly subscription activations is strictly as follows:

  • 7-day guest pass. No payment details are required. Your access simply ends after 7 days unless you choose to start a paid subscription, so there is nothing to cancel and you will not be charged.
  • 7-day free trial. Payment details are required to start the trial. If you are not completely satisfied with our product and/or our service, you may cancel at any time before your trial ends and you will not be charged. If you do not cancel, your paid subscription will begin and your nominated payment method will be charged when the trial ends.
  • Packaged offers. If you purchased a subscription through a packaged offer, that subscription does not include a free trial period. In such cases, the money-back guarantee described on the product details page will apply. Generally, packaged offers discount the cost of a subscription by bundling the subscription with additional products and/or services. Unless all conditions of the guarantee are met by you as described, no refunds shall be issued.

We reserve the right to issue refunds in full or in part, wholly and exclusively at our own discretion based on the circumstances presented to and evaluated by us at the time of the request.

Active subscription renewals

Our refund policy for monthly, quarterly and annual subscription renewals allows refunds in cases where:

  • You did not log into or use the platform in excess of 2 days following renewal of your subscription; AND
  • You accidentally, inadvertently overlooked the date of your renewal and failed to cancel your subscription in time to avoid being charged and have contacted our support team to give notice of this oversight within 2 days.

Should you continue to use our platform after payment was collected for a period of 2 days or more, then you would be deemed as an Active User and the refund policy shall not apply and no refund shall be given.

Company Communication

We agree to provide you with sufficient notifications an information about your subscription during sign up and during each billing cycle. Communication is sent from and can be received by our singular support email address which is hello@heylady.io.

Prior to signing up you will be informed that you are signing up to a paid plan and that your nominated payment method will automatically renew every month until cancelled.

Prior to the date of any active subscription renewal you will be notified by email no less than 3 days prior to any payment being collected with information that clearly states the value of the upcoming charge, the date of the charge, the service you are subscribed to and instructions to cancel the subscription should you not wish to continue.

The Company shall not be liable for your failure to open and read the email notification sent to you and/or failure to contact us at the email address provided in the email or by replying to the email.

Feedback and complaints

If you have feedback or a complaint, please email us at hello@heylady.io with the details. We will acknowledge it and respond within [5] business days.

If you are not satisfied with our response, reply to that email and ask for it to be reviewed by one of our founders. We will let you know the outcome of that review in writing.

Nothing in these Terms limits any rights you have under the Australian Consumer Law.

Severance

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.

Jurisdiction

Your use of our Site and these Terms are governed by the laws of Western Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Western Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.

For any questions and notices, please contact us at:

mmmEnglish Pty Ltd T/AS Hey Lady! Community ABN 70 633 990 342

Email: shah@mmmenglish.com

Last update: 01 Oct 2026